Below you will find answers to frequently asked questions. If you need further information, please reach out to us directly via the chat box or by email at service@greensupply.com. 

KN95 Mask Questions: 

  • Where are your KN95 masks manufactured?
    • All of our KN95 masks are manufactured in China.
  • Who is the manufacturer of your KN95 masks?
    • As we have several styles, our KN95 masks are from several different manufacturers. Please check the tests available on the product page or contact us for more specific information for the style you are looking to purchase. 
  • Are your KN95 masks medical grade or approved for use by health care workers, medical professionals, doctors, nurses and first responders?
    • Unless otherwise marked, our KN95 masks have not be approved for use by health care professionals. Our KN95 masks are made for use by the general public. 
    • Are your KN95 masks N95 medical masks?
      • They are non-medical KN95 masks, made in China for use by the general public. They are not N95 masks. We do have N95 masks available in the N95 category. 
    • Do you have tests for your KN95 masks?
      • Yes, most tests are available on the product page via a link in the description. If not, please contact us via service@greensupply.com or via phone. Please note that as mentioned on our product pages, these are provided by the manufacturer and have not been independently verified by Green Supply. 
    • Can your KN95 masks be reused or washed?
      • Like all KN95 masks, our KN95 masks are meant to be disposable. If the masks become soiled or saturated, please discontinue use immediately. 
    • What sizes are your Kids KN95 Masks? What age are they for?
      • We carry two styles of kids KN95 masks, updated shape and mini. Please review the product page for measurements and age recommendations. As mentioned, all kids masks should be worn under adult supervision only. 
    • What is the proper way to put on a KN95 mask?
      • Please click here for more information and a video on how to properly wear a KN95 mask.
    • Are your KN95 masks NIOSH approved?
      • No. KN95s (which are manufactured in China) by nature are not NIOSH masks which is an American standard that applies to medical N95 masks. We do carry NIOSH approved N95 masks in our N95 category. Please look for NIOSH in the product title and product description. 
    • What is the difference between N95 Masks and KN95 Masks?
      • An N95 mask is a filtering facepiece respirator (FFR). The Federal Code of Regulations defines a FFR to be a negative pressure particulate respirator with a filter as an integral part of the facepiece or with the entire facepiece composed of the filtering medium. An N95 means the mask has been rated to filter at least 95 percent of airborne particles it encounters. The masks have also been manufactured to form a seal on the wearers face. They can be referenced as a disposable respirator, dust mask, N95, KN95, FFR, etc.

        The difference between an N95 and a KN95 mask is where the mask is certified. Much like other industries, respirators/masks have different approval sources and names.

        Australia/New Zealand- P2
        Brazil- P2
        China- KN95, KP95
        Japan-DS2, DL2
        India-BIS P2
        Korea- 1st class
        US- NIOSH N95, R95, P95
    • Can children wear N95s or KN95s?
      • N95s are medical masks that were created for healthcare workers. As such, there are no specific N95s that are made for children. In fact, masks are marketed for children as N95s should raise red flags. Some larger children may be able to wear smaller N95 masks, but there are KN95 masks that have been designed specifically for children like the ones available on this site. 
    • What standard are the KN95 masks?
      • Please review the product listing for more information, but most KN95s are manufactured under the executive standard GB2626-2019. This has been printed on the box of each mask and in the product certificate provided in each box. 
    • What stamps are on your masks?
      • Depending on the date of manufacturer, masks may have different stamps. This includes a KN95 stamp, a GB2626-2019 stamp and a Green Supply logo stamp. Please note that the stamps have no impact on the way the masks are manufactured or their ability to filter. 

        N95 Mask Questions: 

        • Where are your N95 masks manufactured?
          • Our N95 masks are manufactured in either China or the USA depending on the model.
        • Who is the manufacturer of your N95 masks?
          • Please check the product listing. 
        • Do these masks go around your head or ears?
          • All N95 masks including these have straps that go around your head.
        • Are these masks NIOSH approved?
          • Please check the product listing and product title. NIOSH specific masks are listed as such.
        • Do you have certificates for these N95 masks?
          • Yes, certificates are available on request. Please email us via service@greensupply.com. 
        • Are there N95 masks for children?
          • N95s are medical masks that were created for healthcare workers. As such, there are no specific N95s that are made for children. In fact, masks are marketed for children as N95s should raise red flags. Some larger children may be able to wear smaller N95 masks, but there are KN95 masks that have been designed specifically for children like the ones available on this site. 

        Cloth Mask Questions: 

        • Do these masks go around your head or ears?
          • We carry two different styles of masks, one that goes around the head, and the other around the ears. Please refer to the product page for more information.
        • Are these cloth masks filtration masks?
          • No, by themselves these cloth masks are not filtration masks. Some cloth masks that we carry do have an internal pocket for a disposable filter. Please refer to the product page for more information. 

          Supplement Questions: 

          • Do your supplements ship from the same location as your other products?
            • Our supplements ship from a separate fulfillment center and will delivery separately from our CBD and masks. 
          • Do you have additional information for your supplements?
            • Yes. Please email us for more info. We are happy to answer your questions. 

          Order Questions:  

          • When do orders ship?
            • Typically, all orders received before noon AZ ship the same business day. For information on our shipping schedule please click here. Please note, supplements will ship separately from our other fulfillment center and will deliver at a separate time than masks and CBD. Supplements typically ship within 5 business days of an order being placed. 
          • Is my credit card charged when I order or when the items ship?
            • Your credit card is charged when you place this order. This reserves the products for you and helps us ship your order faster and reduce fraudulent orders.
          • What is the status of my order?
            • Please refer to the link in your confirmation email for order status. If you can not find the email, please chat us or email us via service@greensupply.com.
          • What service do you use to ship packages?
            • All orders are shipped via USPS, with the exception of overnight orders that are shipped via UPS. If you need other options, please contact us via service@greensupply.com. 
          • How long do orders typically take to deliver after they are shipped?
            • Orders typically deliver between 3-5 business days after shipping, with the exception of overnight orders that should deliver the next business day. Please note that USPS packages do not move on Sundays. 
          • My order says it was delivered, but I did not receive it. What should I do?
            • First, please wait 24 hours as sometimes USPS will mark a package as delivered when it is still out for delivery. After 24 hours, check that the address that you used to place the order matches your current address. If so, please first contact the postal service using the tracking number provided. If they can not provide help, please contact us via service@greensupply.com. 
          • My tracking number was created but it does not show as received by USPS, what is going on?
            • We ship orders according to our shipping schedule as described above. All orders are placed on a USPS truck post-shipping deadline and we do not sit on any orders. Currently, USPS is experiencing high volume and does not always scan packages the same day. That does not mean that they have not been received or they are not moving. In some cases in may take 2-3 days to show updated information, so please be patient. 
          • I am not happy with my order, can I return or exchange my items? 
            • We stand by our products and want to make sure our customers are happy above all else. Please visit our returns page to learn more about our 30 day return policy.

          General Questions: 

          • What is the best way to protect myself?
            • The best way to protect yourself is to follow government guidelines and maintain social distancing. No piece of equipment, product or mask is 100% effective in protecting you, so please use your best judgement when exposing yourself to others. 
          • What is your privacy policy and terms of service/disclaimer?

          Wholesale Orders/Drop Shipping

          • For more information on wholesale orders, please contact us via wholesale@greensupply.com.
          • We are not currently onboarding drop-shippers at this time. Please check back for more information in the future. 

          General Company Information

          • Where is Green Supply located?
            • We are located in Phoenix, Arizona.
          • How can I contact Green Supply?
            • The best way to get ahold of us is by emailing us at service@greensupply.com or utilizing the onsite chat. We also are available by phone via (888) 373-0001. Please note, emails will typically be answered faster than voicemails due to call volume.