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FAQ

Below you will find answers to frequently asked questions. If you need further information, please reach out to us directly via the chat box or by email at service@greensupplyaz.com. 

KN95 Mask Questions: 

  • Where are your KN95 masks manufactured?
    • All of our KN95 masks are manufactured in China.
  • Who is the manufacturer of your KN95 masks?
    • We utilize several suppliers for our KN95 masks. For information about the masks that are currently shipping, please click here.
  • Are your KN95 masks medical grade or approved for use by health care workers, medical professionals, doctors, nurses and first responders?
    • No, our KN95 masks have not be approved for use by health care professionals. These workers require specific masks and we do not want to disrupt or utilize their much needed supply. Our KN95 masks are made for use by the general public. For more information on masks that should be utilized by these sectors, please visit the FDA website.
  • Are your KN95 masks manufactured at an FDA registered facility?
    • Yes, all of our KN95 masks are manufactured in an FDA registered facility. For specific information on the masks that we are currently shipping, please click here.
  • Are your masks N95 medical masks?
    • No, they are non-medical KN95 masks, made in China for use by the general public.
  • Do you have certificates for your KN95 masks?
    • Yes, please view the certificates for the KN95 masks that we are currently shipping by clicking here. Please note these are provided directly by our suppliers.
  • Can your KN95 masks be reused or washed?
    • Like all KN95 masks, our KN95 masks are meant to be disposable. If the masks become soiled or saturated, please discontinue use immediately. 
  • What is the proper way to put on a KN95 mask?
    • Please click here for more information and a video on how to properly wear a KN95 mask.
  • Are you making a profit on your retail KN95 mask sales?
    • No, we are not making a profit on our retail KN95 mask sales. All of the revenue from these products goes to operation costs and paying our employees. 

Cloth Mask Questions: 

  • Do these masks go around your head or ears?
    • We have two different styles of masks, one that goes around the head, and the other around the ears. Please refer to the product page for more information.
  • Are these cloth masks filtration masks?
    • No, by themselves these cloth masks are not filtration masks. Some cloth masks that we carry do have an internal pocket for a disposable filter. Please refer to the product page for more information. 
  • Do you offer replacement filters for your PM2.5 filter pocket cloths masks?

Order Questions:  

  • When do orders ship?
    • Typically, all orders received before 3PM AZ time ship the same day. For information on our shipping schedule please click here.
  • What is the status of my order?
    • Please refer to the link in your confirmation email for order status. If you can not find the email, please chat us or email us via service@greensupplyaz.com.
  • What service do you use to ship packages?
    • All orders are shipped via USPS. If you need other options, please contact us via service@greensupplyaz.com. 
  • How long do orders typically take to deliver after they are shipped?
    • Orders typically deliver between 2-4 days after shipping. Please note that USPS packages do not move on Sundays. 
  • My order says it was delivered, but I did not receive it. What should I do?
    • Please check that the address that you used to place the order matches your current address. If so, please first contact the postal service using the tracking number provided. If they can not provide help, please contact us via service@greensupplyaz.com. 
  • I am not happy with my order, can I return or exchange my items? 
    • We stand by our products and want to make sure our customers are happy above all else. Please refer to our return policy for more information on how you can start the process. 

General Questions: 

  • What is the best way to protect myself?
    • The best way to protect yourself is to follow government guidelines and maintain social distancing. No piece of equipment or product is 100% effective in protecting you, so please use your best judgement when exposing yourself to others. 
  • What is your privacy policy and terms of service/disclaimer?

Wholesale Orders/Drop Shipping

  • For more information on wholesale orders, please contact us via service@greensupplyaz.com.
  • We are not currently onboarding drop-shippers at this time. Please check back for more information in the future. 

General Company Information

  • Where is Green Supply located?
    • We are located in Scottsdale, Arizona.
  • How can I contact Green Supply?
    • The best way to get ahold of us is by emailing us at service@greensupplyaz.com or utilizing the onsite chat. We also are available by phone via (888) 373-0001. Please note, emails will typically be answered faster than voicemails due to call volume.