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FAQ

How do I know what to charge for shipping?

We get our shipping prices directly from UPS and USPS; we have a manifest setup directly through their companies.

The shipping charge is determined by the shipping weight, size of the box and the insurance is calculated by what the item is worth.

You may get some kind of idea on what our shipping charges are by going onto our website, place a bogus order, but do not finalize the order at the end. This will give you some kind of an idea on our shipping charges.

We offer the following methods: UPS Ground, 3 Day Select, 2nd Day Air, Next Day Air as well as Post Office 1st Class (for orders under 1/2 lb), Priority and Express.

All packages under $100.00 are insured for free. We require that you buy insurance for all packages over $100.00.

All UPS packages over $1000.00 will have signature required placed on them.

We add $1.50 handling to all orders. So shipping is actual freight + $1.50 + insurance.

Can I have a package shipped through UPS with a required signature on delivery?

Yes, you can have a package with a signature confirmation for delivery; there will be an extra fee added. You may request by adding signature confirmation in the comment box when placing your order.

Can I use your pictures on ebay or other auction sites?

You may, however, most manufacturers require you to follow the MAP (Minimum Advertised Price) to use their pictures.

How long does it take from the time you receive my paperwork until my account is set up?

3-5 business days. We will email you once your account is active. Your patience is appreciated.

How do I get your pictures on my website?

There are two ways:

Copy and Paste

Navigate to the product page of the item you want to list.

  1. Right mouse click on the product image.
  2. Choose "Save Images As".
  3. Store the image on the hard drive of your computer.
  4. Upload the downloaded image to your website.

Image Download (advanced users only)
  1. Go to the "Data Downloads" section of the website.
  2. Click on "Download Our Images", and save the zip file to your hard drive.
  3. Upload the zip file to your website and unzip it.
  4. Use the Picture field in the data downloads to reference the images.
How do I get your descriptions on my website?

There are two ways:

Copy and Paste

  1. Navigate to the product page of the item you want to list.
  2. Highlight the text you want to copy.
  3. Right mouse click on the text you want to copy.
  4. Choose Copy
  5. Paste the text where you want it to go. (i.e. your website, eBay product lister, etc)

Image Download (advanced users only)
  1. Go to the "Data Downloads" section of the website.
  2. Right-click on the "Download Our Data" link of your chosen format and select "Save Target As"
  3. Save the file to your hard drive.
  4. Convert the data into fields that your data destination (eBay Store, shopping cart software, Amazon) requires.
It is strongly recommended that you use method 1 or hire a programmer to do this for you.

Does Green Supply ship internationally or to APO and FPO addresses?

No, Green Supply only ships to the contiguous 48 states and to Alaska and Hawaii. We do not ship any International Orders (Including Puerto Rico, Guam, APOs and FPOs), including orders that have any connection to International shipments (freight-forwarders, etc.). This applies to both the shipping and billing addresses. Orders found to have an international connection will be cancelled. There are no exceptions.