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FAQ

How do I know what to charge for shipping?

Our shipping rates are based off of the billable weight of an order. Please visit our Shipping Rates page for detailed info.

Can I have a package shipped through UPS with a required signature on delivery?

Yes, you can have a package with a signature confirmation for delivery; there will be an extra fee added. You may request by adding signature confirmation in the comment box when placing your order.

Can I use your pictures on ebay or other auction sites?

You may, however, most manufacturers require you to follow the MAP (Minimum Advertised Price) to use their pictures.

How long does it take from the time you receive my paperwork until my account is set up?

3-5 business days. We will email you once your account is active. Your patience is appreciated.

How do I get your pictures on my website?

There are three ways:

Copy and Paste

Navigate to the product page of the item you want to list.

  1. Right mouse click on the product image.
  2. Choose "Save Images As".
  3. Store the image on the hard drive of your computer.
  4. Upload the downloaded image to your website.

Hotlinking

Use a direct link to the image, hosted on our server, without having to download it.
  1. Locate the "PicURL" field within our product data feeds.
  2. Set your cart software to reference that field for images, instead of "Picture".
Image Download (advanced users only)
  1. Go to the "Data Downloads" section of the website.
  2. Click on "Download Our Images", and save the zip file to your hard drive.
  3. Upload the zip file to your website and unzip it.
  4. Use the Picture field in the data downloads to reference the images.
How do I get your descriptions on my website?

There are two ways:

Copy and Paste

  1. Navigate to the product page of the item you want to list.
  2. Highlight the text you want to copy.
  3. Right mouse click on the text you want to copy.
  4. Choose Copy
  5. Paste the text where you want it to go. (i.e. your website, eBay product lister, etc)

File Download (advanced users only)
  1. Go to the "Data Downloads" section of the website.
  2. Right-click on the "Download Our Data" link of your chosen format and select "Save Target As"
  3. Save the file to your hard drive.
  4. Convert the data into fields that your data destination (eBay Store, shopping cart software, Amazon) requires.
It is strongly recommended that you use method 1 or hire a programmer to do this for you.

Does Green Supply ship internationally or to APO and FPO addresses?

No, Green Supply only ships to the contiguous 48 states and to Alaska and Hawaii. We do not ship any International Orders (Including Puerto Rico, Guam, APOs and FPOs), including orders that have any connection to International shipments (freight-forwarders, etc.). This applies to both the shipping and billing addresses. Orders found to have an international connection will be cancelled. There are no exceptions.